CCG  Computer Consulting Group           

                    System and Network Solutions

 

 

 

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Professional Services

Technical Assessment 

Technical assessments are projects that analyze a client’s current business.  The focus of activity is on accurately documenting the information flow being used to satisfy a particular business function, measuring the effectiveness of that information flow, highlighting the possible points where improvement might be realized, and developing a strategy for achieving those improvements.  Some of the steps of a technology assessment include: 

              Process analysis - CCG uses interviews and flowcharts to document current business practices

 

              Technology review - CCG evaluates physical components for suitability to task and efficiency based on current

                 technologies available

 

              Performance measurements - CCG quantifies the performance of a business process and identifies bottlenecks, excessive

                degrees of freedom, and redundancies

 

              Reengineering - CCG produces a project plan to improve the performance of a business process through either the

                application of technology or the modification of the information flow

 

Implementation 

Implementation projects vary in scope, and may encompass anything from the installation of a few personal computers to the replacement of a mainframe computer with a client/server system. Implementations are end-to-end projects, accomplishing all the tasks necessary to meet the clients information systems goals.  The implementation project would likely include the following steps:

                      Vendor evaluation - CCG coordinates the purchasing activities associated with obtaining the hardware and software

                    necessary to complete the project, ensuring the highest levels of service for lowest cost to the client

 

                      Hardware installation - CCG performs all hardware installations necessary to complete the project

 

                      Software installation - CCG installs and configures all software necessary to complete the project

 

                      Troubleshooting - CCG tests all components of the solution for interoperability and corrects any problems discovered

 

                      Procedural documentation - CCG documents all activities associated with the project, providing the client with a clear

                    understanding of the activities and efforts required to complete the project

 

                      Training - CCG develops and conducts training for the client’s user and support communities to ensure effective use

                    and operation of the new solution

 

Integration

An integration project addresses the task of unifying the disparate resources of a client’s existing computing environment, enabling the seamless sharing of information between various levels of computing technology.  Possible activities of an integration project include:

 

                    Network engineering - CCG designs and installs the appropriate physical elements required to link all computing

                       resources together in a common fashion

 

                          Connectivity engineering - CCG designs and installs the network protocols and software tools necessary for the client’s

                       computing resources to pass information across the physical network

 

                          Desktop design - CCG researches the client’s data presentation needs, and selects appropriate tools for viewing and

                       reporting on the client’s business information

 

                          Data conversion - CCG migrates inaccessible data formats to modern formats

 

Custom Solution Building

Solution building projects vary widely, depending upon the client’s computing environment, area of business, and project objectives.  Areas of expertise include:

 

                        World Wide Web - CCG performs server installation and configuration, home page development, and Internet

                      connectivity engineering

 

                        MS Exchange - CCG performs installation, system and network administration, and application development

 

                        Oracle and MS SQL Server Databases - CCG performs installation, connectivity and integration

 

                        Windows programming - CCG authors software based upon the Visual Basic programming environment

 

Computer System Maintenance

System maintenance projects embody activities performed in an effort to safeguard the physical computer system assets of the client.  Possible activities include:

 

                          Performance assessment - CCG performs a health check and tune up to determine if the computer resources are

                        performing at peak potential

 

                     Diagnosis - CCG determines the cause of a malfunction or other abnormality

 

                           Growth - CCG installs physical resources into existing computing resources (memory, hard disk, expansion card)

 

                     Repairs - CCG replaces defective components and takes actions to correct problems discovered during diagnosis

 

                           Upgrades - CCG replaces a computing resource with a newer, bigger, or different resource, and also transfers existing

                        system data onto the replacement resource

Network Maintenance

Network maintenance projects incorporate tasks directed towards optimizing the usefulness and longevity of the client’s networking resources.  Possible tasks include:

                          Performance assessment - CCG collects real time network statistics to determine the performance levels

                       being achieved

 

                          Diagnosis - CCG determines the cause of a malfunction or other abnormality

 

                          Growth - CCG installs physical resources on the network (length, nodes, protocols)

 

                          Repairs - CCG replaces defective components, repairs defective connections, and takes action to correct problems

                       discovered during diagnosis

 

                          Management - CCG utilizes industry standard tools and protocols to proactively maintain the health and performance

                       of the network

 

                          Distribution - CCG installs and operates client/server tools to automate the installation and upgrading of software

                        resources throughout the network, thus maintaining a consistent desktop image for all network users

 

                         Upgrades - CCG installs the resources necessary to increase the bandwidth of the physical network, or changes

                       the basic media components of the network to increase reliability

 

General Services

This category comprises those activities that CCG can provide to augment client projects already in progress:

 

                          Vendor evaluation - CCG researches current vendors of a particular class of product, documents the selection

                       criteria used, and provides suitable recommendations to the client

 

                          Contract negotiation - CCG assists the client in negotiating support and service agreements with particular product vendors

 

                          Procurement - CCG acts as the client’s representative during the purchase process

 

                          Staff augmentation - CCG lends expertise to the client’s existing computer staff on a short term basis

 

                          Third party advocacy - CCG accompanies the client to critical meetings or negotiations, acting as an expert on behalf

                       of the client’s interests or point of view

 

                          Expert witness testimony - CCG researches particular computing issues related to a legal dispute, and renders in

                       deposition or trial


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